/* ==========================================================================
   American Tech Consultants — V2
   HUD / systems-console design language
   ========================================================================== */

:root{
  --bg:            #05080f;
  --bg-elevated:   #0a1120;
  --panel:         rgba(255,255,255,.03);
  --panel-border:  rgba(120,178,255,.22);
  --panel-border-strong: rgba(120,178,255,.45);
  --grid-line:     rgba(120,178,255,.07);

  --accent:        #3aa7ff;
  --accent-soft:   rgba(58,167,255,.14);
  --accent-2:      #22d3c5;
  --brand-red:     #e33049;

  --text:          #eaf1fb;
  --text-dim:      #92a3bf;
  --text-faint:    #5c6c86;

  --radius:        2px;
  --font-display:  'Chakra Petch', 'Segoe UI', sans-serif;
  --font-body:     'IBM Plex Sans', 'Segoe UI', sans-serif;
  --font-mono:     'IBM Plex Mono', ui-monospace, monospace;
}

*{ box-sizing: border-box; }
html{ scroll-behavior: smooth; }

body{
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: var(--font-body);
  font-size: 16px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  overflow-x: hidden;
}

/* ambient grid + glow field, fixed behind all content */
body::before{
  content: "";
  position: fixed;
  inset: 0;
  z-index: -2;
  background-image:
    linear-gradient(var(--grid-line) 1px, transparent 1px),
    linear-gradient(90deg, var(--grid-line) 1px, transparent 1px);
  background-size: 42px 42px;
  mask-image: radial-gradient(ellipse 90% 70% at 50% 0%, #000 40%, transparent 100%);
}

body::after{
  content: "";
  position: fixed;
  inset: 0;
  z-index: -3;
  background:
    radial-gradient(900px 500px at 12% -5%, rgba(58,167,255,.16), transparent 60%),
    radial-gradient(700px 500px at 100% 10%, rgba(34,211,197,.10), transparent 55%),
    radial-gradient(600px 400px at 50% 100%, rgba(58,167,255,.08), transparent 60%),
    var(--bg);
}

.container{
  width: 100%;
  max-width: 1180px;
  margin: 0 auto;
  padding: 0 20px;
}

img{ max-width: 100%; display: block; }
a{ color: inherit; text-decoration: none; }

h1,h2,h3,h4{
  font-family: var(--font-display);
  font-weight: 600;
  line-height: 1.14;
  margin: 0 0 .5em;
  letter-spacing: .005em;
  text-wrap: balance;
}

p{ margin: 0 0 1em; color: var(--text-dim); }

.text-dim{ color: var(--text-dim); }

/* ==========================================================================
   HUD primitives
   ========================================================================== */

.kicker{
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-family: var(--font-mono);
  font-size: .72rem;
  font-weight: 500;
  letter-spacing: .18em;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 14px;
}

.kicker::before{
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--accent);
  box-shadow: 0 0 8px 1px var(--accent);
  flex: none;
}

.status-pill{
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-family: var(--font-mono);
  font-size: .7rem;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--accent-2);
  border: 1px solid rgba(34,211,197,.35);
  background: rgba(34,211,197,.06);
  padding: 6px 12px;
  border-radius: 999px;
}

.status-pill .dot{
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--accent-2);
  box-shadow: 0 0 6px 1px var(--accent-2);
  animation: pulse-dot 1.8s ease-in-out infinite;
}

@keyframes pulse-dot{
  0%,100%{ opacity: 1; }
  50%{ opacity: .35; }
}

/* hud-frame: panel with animated corner brackets, injected via JS */
.hud-frame{
  position: relative;
  border: 1px solid var(--panel-border);
  background: var(--panel);
  backdrop-filter: blur(2px);
}

.hud-corner{
  position: absolute;
  width: 16px;
  height: 16px;
  pointer-events: none;
  z-index: 2;
}

.hud-corner.tl{ top: -1px; left: -1px; border-top: 2px solid var(--accent); border-left: 2px solid var(--accent); }
.hud-corner.tr{ top: -1px; right: -1px; border-top: 2px solid var(--accent); border-right: 2px solid var(--accent); }
.hud-corner.bl{ bottom: -1px; left: -1px; border-bottom: 2px solid var(--accent); border-left: 2px solid var(--accent); }
.hud-corner.br{ bottom: -1px; right: -1px; border-bottom: 2px solid var(--accent); border-right: 2px solid var(--accent); }

.clip-panel{
  clip-path: polygon(0 0, calc(100% - 18px) 0, 100% 18px, 100% 100%, 18px 100%, 0 calc(100% - 18px));
}

/* ==========================================================================
   Topbar + Nav
   ========================================================================== */

.topbar{
  background: #030509;
  border-bottom: 1px solid rgba(120,178,255,.12);
  font-family: var(--font-mono);
  font-size: .78rem;
  color: var(--text-dim);
}

.topbar .container{
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px 16px;
  padding-top: 8px;
  padding-bottom: 8px;
}

.topbar-contact{ display: flex; flex-wrap: wrap; gap: 4px 20px; }
.topbar-contact a{ color: var(--text-dim); }
.topbar-contact a:hover{ color: var(--accent); }

.topbar .btn{ padding: 5px 12px; font-size: .72rem; }

.navbar{
  position: sticky;
  top: 0;
  z-index: 50;
  background: rgba(5,8,15,.85);
  backdrop-filter: blur(10px);
  border-bottom: 1px solid rgba(120,178,255,.14);
}

.navbar .container{
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-top: 12px;
  padding-bottom: 12px;
}

.navbar-brand img{ height: 42px; width: auto; }

.nav-links{
  display: flex;
  align-items: center;
  gap: 30px;
  list-style: none;
  margin: 0;
  padding: 0;
}

.nav-links a{
  font-family: var(--font-mono);
  font-size: .76rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-dim);
  position: relative;
  padding-bottom: 4px;
}

.nav-links a::after{
  content: "";
  position: absolute;
  left: 0; bottom: 0;
  width: 0;
  height: 1px;
  background: var(--accent);
  transition: width .25s ease;
}

.nav-links a:hover{ color: var(--text); }
.nav-links a:hover::after{ width: 100%; }

.nav-cta{ display: flex; align-items: center; gap: 12px; }

.nav-toggle{
  display: none;
  background: none;
  border: 1px solid var(--panel-border);
  color: var(--text);
  width: 38px;
  height: 38px;
  align-items: center;
  justify-content: center;
  cursor: pointer;
}

.nav-toggle span, .nav-toggle span::before, .nav-toggle span::after{
  content: "";
  display: block;
  width: 18px;
  height: 2px;
  background: var(--text);
  position: relative;
  transition: transform .2s ease, opacity .2s ease;
}
.nav-toggle span::before{ position: absolute; top: -6px; }
.nav-toggle span::after{ position: absolute; top: 6px; }

/* ==========================================================================
   Buttons
   ========================================================================== */

.btn{
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  font-family: var(--font-mono);
  font-size: .82rem;
  font-weight: 500;
  letter-spacing: .05em;
  text-transform: uppercase;
  padding: 13px 26px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  cursor: pointer;
  transition: all .18s ease;
  white-space: nowrap;
}

.btn-primary{
  background: var(--accent);
  color: #04101f;
  box-shadow: 0 0 0 0 rgba(58,167,255,.5);
}
.btn-primary:hover{
  background: #5cb8ff;
  box-shadow: 0 0 22px 0 rgba(58,167,255,.55);
  transform: translateY(-1px);
}

.btn-outline{
  background: transparent;
  border-color: var(--panel-border-strong);
  color: var(--text);
}
.btn-outline:hover{
  border-color: var(--accent);
  color: var(--accent);
  background: var(--accent-soft);
}

.btn-block{ width: 100%; }
.btn-sm{ padding: 7px 14px; font-size: .7rem; }

/* ==========================================================================
   Hero
   ========================================================================== */

.hero{
  position: relative;
  padding: 76px 0 90px;
  overflow: hidden;
}

.hero-scanline{
  position: absolute;
  left: 0; right: 0;
  height: 140px;
  background: linear-gradient(180deg, transparent, rgba(58,167,255,.10), transparent);
  animation: scan 7s linear infinite;
  pointer-events: none;
}

@keyframes scan{
  0%{ transform: translateY(-140px); }
  100%{ transform: translateY(760px); }
}

.hero-grid{
  display: grid;
  grid-template-columns: 1.15fr .85fr;
  gap: 48px;
  align-items: start;
  position: relative;
}

.hero h1{
  font-size: clamp(2.1rem, 4.4vw, 3.4rem);
  margin-bottom: 20px;
}

.hero h1 .accent{ color: var(--accent); }

.hero-lead{
  font-size: 1.08rem;
  max-width: 560px;
  color: var(--text-dim);
  margin-bottom: 28px;
}

.hero-actions{
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 34px;
}

.readout-row{
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 1px;
  background: rgba(120,178,255,.16);
  border: 1px solid rgba(120,178,255,.16);
}

.readout{
  background: var(--bg-elevated);
  padding: 14px 12px;
}

.readout .val{
  font-family: var(--font-mono);
  font-size: .78rem;
  font-weight: 600;
  color: var(--text);
  letter-spacing: .02em;
}

.readout .label{
  font-family: var(--font-mono);
  font-size: .62rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-faint);
  margin-top: 4px;
}

/* Intake terminal (lead form card) */
.terminal{
  padding: 22px 22px 26px;
}

.terminal-head{
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 4px;
  font-family: var(--font-mono);
  font-size: .68rem;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--text-faint);
  border-bottom: 1px solid rgba(120,178,255,.16);
  padding-bottom: 12px;
  margin-bottom: 16px;
}

.terminal-dots{ display: flex; gap: 6px; }
.terminal-dots span{ width: 7px; height: 7px; border-radius: 50%; background: rgba(120,178,255,.35); }
.terminal-dots span:nth-child(1){ background: var(--brand-red); opacity: .7; }
.terminal-dots span:nth-child(2){ background: #f2c94c; opacity: .7; }
.terminal-dots span:nth-child(3){ background: var(--accent-2); opacity: .7; }

.terminal h2{
  font-size: 1.28rem;
  margin-bottom: 4px;
}

.terminal > p.text-dim{ font-size: .9rem; margin-bottom: 18px; }

.field{ margin-bottom: 14px; }

.field label{
  display: block;
  font-family: var(--font-mono);
  font-size: .68rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-faint);
  margin-bottom: 6px;
}

.field input, .field select, .field textarea{
  width: 100%;
  background: rgba(255,255,255,.02);
  border: 1px solid rgba(120,178,255,.22);
  color: var(--text);
  font-family: var(--font-body);
  font-size: .92rem;
  padding: 11px 12px;
  border-radius: var(--radius);
  transition: border-color .15s ease, box-shadow .15s ease;
}

.field input:focus, .field select:focus, .field textarea:focus{
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(58,167,255,.14);
}

.field input::placeholder, .field textarea::placeholder{ color: var(--text-faint); }
.field select{ appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%2392a3bf' stroke-width='1.5' fill='none'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; }

.row-2{ display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }

.form-status{
  margin-top: 14px;
  font-family: var(--font-mono);
  font-size: .78rem;
}
.form-status.ok{ color: var(--accent-2); }
.form-status.err{ color: var(--brand-red); }

/* ==========================================================================
   Sections
   ========================================================================== */

.section{ padding: 88px 0; position: relative; }
.section-alt{ background: var(--bg-elevated); border-top: 1px solid rgba(120,178,255,.10); border-bottom: 1px solid rgba(120,178,255,.10); }

.section-head{ max-width: 640px; margin-bottom: 44px; }
.section-head h2{ font-size: clamp(1.6rem, 3vw, 2.3rem); }

/* Ticker */
.ticker-wrap{
  border-top: 1px solid rgba(120,178,255,.16);
  border-bottom: 1px solid rgba(120,178,255,.16);
  background: rgba(58,167,255,.03);
  overflow: hidden;
  padding: 14px 0;
}
.ticker-track{
  display: flex;
  gap: 40px;
  white-space: nowrap;
  width: max-content;
  animation: ticker 32s linear infinite;
  font-family: var(--font-mono);
  font-size: .78rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-faint);
}
.ticker-track span.hl{ color: var(--accent); }
.ticker-wrap:hover .ticker-track{ animation-play-state: paused; }

@keyframes ticker{
  0%{ transform: translateX(0); }
  100%{ transform: translateX(-50%); }
}

/* Service modules */
.module-grid{
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 1px;
  background: rgba(120,178,255,.16);
  border: 1px solid rgba(120,178,255,.16);
}

.module{
  background: var(--bg);
  padding: 30px 26px;
  position: relative;
  transition: background .2s ease;
}
.module:hover{ background: rgba(58,167,255,.05); }

.module-id{
  font-family: var(--font-mono);
  font-size: .68rem;
  letter-spacing: .1em;
  color: var(--accent);
  margin-bottom: 16px;
  display: block;
}

.module-icon{
  width: 34px;
  height: 34px;
  margin-bottom: 16px;
  color: var(--accent);
}
.module-icon svg{ width: 100%; height: 100%; }

.module h3{ font-size: 1.08rem; margin-bottom: 10px; }
.module p{ font-size: .9rem; margin-bottom: 0; }

/* Process rail */
.rail{
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 24px;
  position: relative;
}

.rail::before{
  content: "";
  position: absolute;
  top: 17px;
  left: 4%;
  right: 4%;
  height: 1px;
  background: repeating-linear-gradient(90deg, var(--panel-border) 0 8px, transparent 8px 14px);
  z-index: 0;
}

.rail-step{ position: relative; z-index: 1; }

.rail-num{
  width: 34px; height: 34px;
  border: 1px solid var(--accent);
  color: var(--accent);
  background: var(--bg);
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-mono);
  font-size: .78rem;
  margin-bottom: 18px;
  border-radius: 50%;
}

.rail-step h3{ font-size: 1rem; margin-bottom: 8px; }
.rail-step p{ font-size: .86rem; }

/* Why / diagnostics panel */
.diag-grid{
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}

.diag-card{
  padding: 24px 20px;
  text-align: left;
}

.diag-card .tag{
  font-family: var(--font-mono);
  font-size: .64rem;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--accent-2);
  margin-bottom: 10px;
  display: block;
}

.diag-card h3{ font-size: 1rem; margin-bottom: 8px; }
.diag-card p{ font-size: .85rem; margin-bottom: 0; }

/* Industries */
.chip-grid{
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.chip{
  font-family: var(--font-mono);
  font-size: .78rem;
  letter-spacing: .04em;
  padding: 10px 16px;
  border: 1px solid var(--panel-border);
  background: var(--panel);
  color: var(--text-dim);
  clip-path: polygon(10px 0, 100% 0, 100% calc(100% - 10px), calc(100% - 10px) 100%, 0 100%, 0 10px);
}

/* About */
.about-grid{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 56px;
  align-items: center;
}

.checklist{ list-style: none; padding: 0; margin: 20px 0 0; }
.checklist li{
  padding-left: 28px;
  position: relative;
  margin: 12px 0;
  font-size: .95rem;
  color: var(--text);
}
.checklist li::before{
  content: "";
  position: absolute;
  left: 0; top: 5px;
  width: 14px; height: 14px;
  border: 1px solid var(--accent);
}
.checklist li::after{
  content: "";
  position: absolute;
  left: 4px; top: 9px;
  width: 6px; height: 6px;
  background: var(--accent);
  box-shadow: 0 0 6px 0 var(--accent);
}

.about-frame{ padding: 10px; }
.about-frame img{ width: 100%; height: auto; }

/* Contact */
.contact-grid{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 40px;
  align-items: start;
}

.contact-line{
  font-family: var(--font-mono);
  font-size: 1rem;
  margin: 10px 0;
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px 12px;
}
.contact-line a{
  min-width: 0;
  overflow-wrap: anywhere;
}
.contact-line a:hover{ color: var(--accent); }

.contact-line .k{
  flex: none;
  font-size: .64rem;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--accent);
  border: 1px solid var(--panel-border);
  padding: 4px 8px;
}

.faq-panel{ padding: 26px; }
.faq-panel h3{ font-size: 1.02rem; margin-bottom: 14px; }
.faq-panel ol{ margin: 0; padding-left: 20px; color: var(--text-dim); font-size: .92rem; }
.faq-panel li{ margin-bottom: 10px; }

/* Footer */
.footer{
  background: #030509;
  border-top: 1px solid rgba(120,178,255,.14);
  padding: 48px 0 28px;
}

.footer-grid{
  display: grid;
  grid-template-columns: 1.4fr 1fr 1fr;
  gap: 32px;
  margin-bottom: 32px;
}

.footer img{ height: 34px; margin-bottom: 14px; }

.footer h4{
  font-family: var(--font-mono);
  font-size: .7rem;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--text-faint);
  margin-bottom: 14px;
}

.footer ul{ list-style: none; padding: 0; margin: 0; }
.footer li{ margin-bottom: 10px; font-size: .88rem; }
.footer a{ color: var(--text-dim); }
.footer a:hover{ color: var(--accent); }

.footer-bottom{
  border-top: 1px solid rgba(120,178,255,.1);
  padding-top: 20px;
  display: flex;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  font-family: var(--font-mono);
  font-size: .74rem;
  color: var(--text-faint);
}

/* ==========================================================================
   Responsive
   ========================================================================== */

@media (max-width: 991px){
  .hero-grid{ grid-template-columns: 1fr; }
  .module-grid{ grid-template-columns: repeat(2, 1fr); }
  .diag-grid{ grid-template-columns: repeat(2, 1fr); }
  .rail{ grid-template-columns: repeat(2, 1fr); row-gap: 36px; }
  .rail::before{ display: none; }
  .about-grid{ grid-template-columns: 1fr; }
  .contact-grid{ grid-template-columns: 1fr; }
  .footer-grid{ grid-template-columns: 1fr 1fr; }
  .nav-links{ display: none; }
  .nav-toggle{ display: flex; }
}

@media (max-width: 575.98px){
  .readout-row{ grid-template-columns: repeat(2, 1fr); }
  .row-2{ grid-template-columns: 1fr; }
  .module-grid{ grid-template-columns: 1fr; }
  .diag-grid{ grid-template-columns: 1fr; }
  .section{ padding: 60px 0; }
  .hero{ padding: 48px 0 60px; }
  .footer-grid{ grid-template-columns: 1fr; }
}

/* ==========================================================================
   Utility
   ========================================================================== */

.d-none{ display: none !important; }

/* ==========================================================================
   Support Portal
   ========================================================================== */

.support-page{ min-height: 100vh; display: flex; flex-direction: column; }
.support-page .footer{ margin-top: auto; }
.support-shell{ flex: 1 0 auto; }

.support-hero{ padding: 44px 0 36px; }

.support-hero-grid{
  display: grid;
  grid-template-columns: minmax(0,1fr) auto;
  gap: 20px;
  align-items: end;
}

.support-hero h1{ font-size: clamp(1.8rem, 4vw, 2.6rem); margin-bottom: 10px; }
.support-hero p{ max-width: 620px; margin-bottom: 0; }

.support-session{
  display: flex;
  align-items: center;
  gap: 12px;
}

#sessionState{
  font-family: var(--font-mono);
  font-size: .78rem;
  color: var(--text-dim);
  white-space: nowrap;
}

.support-grid{
  display: grid;
  grid-template-columns: minmax(280px, 400px) minmax(0, 1fr);
  gap: 18px;
  padding-bottom: 60px;
}

.support-panel{ padding: 22px; }

.support-panel h2{ font-size: 1.15rem; margin-bottom: 16px; }

.support-section-header{
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}

.support-tabs{
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 4px;
  background: rgba(120,178,255,.08);
  border: 1px solid var(--panel-border);
  padding: 4px;
  margin-bottom: 18px;
}

.support-tabs button{
  background: transparent;
  border: 0;
  color: var(--text-dim);
  font-family: var(--font-mono);
  font-size: .74rem;
  letter-spacing: .06em;
  text-transform: uppercase;
  padding: 9px 10px;
  cursor: pointer;
}

.support-tabs button.active{
  background: var(--accent-soft);
  color: var(--accent);
}

.support-form{ display: grid; gap: 14px; }
.support-form.compact{ margin-top: 18px; }

.support-form label{
  display: grid;
  gap: 6px;
  font-family: var(--font-mono);
  font-size: .68rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--text-faint);
}

.support-form input,
.support-form select,
.support-form textarea{
  width: 100%;
  background: rgba(255,255,255,.02);
  border: 1px solid rgba(120,178,255,.22);
  color: var(--text);
  font-family: var(--font-body);
  font-size: .92rem;
  padding: 10px 12px;
  border-radius: var(--radius);
}

.support-form input:focus,
.support-form select:focus,
.support-form textarea:focus{
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(58,167,255,.14);
}

.support-status{
  margin-top: 14px;
  font-family: var(--font-mono);
  font-size: .8rem;
  color: var(--text-dim);
}
.support-status.ok{ color: var(--accent-2); }
.support-status.bad{ color: var(--brand-red); }

.ticket-list{ display: grid; gap: 10px; }

.ticket-card{
  display: grid;
  gap: 8px;
  width: 100%;
  text-align: left;
  background: rgba(255,255,255,.02);
  border: 1px solid var(--panel-border);
  padding: 14px;
  color: var(--text);
  cursor: pointer;
  font: inherit;
}
.ticket-card:hover{ border-color: var(--accent); background: var(--accent-soft); }

.ticket-title{ font-family: var(--font-display); font-weight: 600; font-size: .96rem; }

.ticket-meta, .ticket-summary{
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  font-family: var(--font-mono);
  font-size: .74rem;
  color: var(--text-faint);
}

.ticket-badge{
  display: inline-flex;
  padding: 4px 9px;
  border: 1px solid var(--panel-border);
  color: var(--text-dim);
  text-transform: capitalize;
  letter-spacing: .03em;
}

.ticket-badge.open,
.ticket-badge.assigned,
.ticket-badge.pending_staff{ border-color: rgba(58,167,255,.5); color: var(--accent); }

.ticket-badge.pending_customer{ border-color: rgba(242,201,76,.5); color: #f2c94c; }

.ticket-badge.resolved,
.ticket-badge.closed{ border-color: rgba(34,211,197,.5); color: var(--accent-2); }

.message-thread{ display: grid; gap: 10px; margin-top: 18px; }

.message{
  background: rgba(255,255,255,.02);
  border: 1px solid rgba(120,178,255,.14);
  border-left: 2px solid var(--panel-border-strong);
  padding: 12px 14px;
}
.message.internal{ background: rgba(242,201,76,.05); border-left-color: #f2c94c; }
.message strong{ font-family: var(--font-display); font-size: .9rem; }
.message p{ margin: 8px 0; white-space: pre-wrap; color: var(--text); }
.message small{ color: var(--text-faint); font-family: var(--font-mono); font-size: .74rem; }

.empty-state, .event-log{
  color: var(--text-faint);
  font-family: var(--font-mono);
  font-size: .8rem;
}

.staff-controls{
  border-top: 1px solid rgba(120,178,255,.16);
  margin-top: 22px;
  padding-top: 22px;
}
.staff-controls h3{ font-size: .95rem; margin-bottom: 6px; }

.btn-outline-secondary{
  background: transparent;
  border-color: var(--panel-border-strong);
  color: var(--text);
}
.btn-outline-secondary:hover{
  border-color: var(--accent);
  color: var(--accent);
  background: var(--accent-soft);
}

@media (max-width: 900px){
  .support-hero-grid, .support-grid{ grid-template-columns: 1fr; }
  .support-session{ justify-content: flex-start; }
}

/* Mobile nav panel */
.nav-links.open{
  display: flex;
  position: absolute;
  top: 100%;
  left: 0; right: 0;
  flex-direction: column;
  align-items: flex-start;
  gap: 0;
  background: #030509;
  border-bottom: 1px solid rgba(120,178,255,.14);
  padding: 6px 20px 18px;
}
.nav-links.open li{ width: 100%; padding: 12px 0; border-bottom: 1px solid rgba(120,178,255,.08); }